Team Training
When you open your vein clinic you must consider how your office staff
will interact with and manage your new vein patients. Successful vein
clinics create a positive and friendly environment that comes across
less 'clinical' than the typical vascular surgeon's practice.
Whereas the majority of vascular cases come in as physician referrals,
vein clinic prospective patients often come in based on their
desire to get rid of unsightly varicose veins or seeking relief from
the pain.
As 'self referrals' these patients require a more 'retail' approach by
your office staff, much like that found in a successful plastic surgeon's
office. Carillion specialists come into your office and spend time
with your front office and nursing staff to sensitize them to the more
personalized
nuances of the retail vein practice. We also stress the important role
that they play in reaffirming the prospective patient that they have
made a good decision to initiate the office visit to treat their
varicose veins.
The most important aspect of our on site training is to ensure that every
staff person who has contact with prospective patients by phone or
in the office, fully understand the procedures available at your vein
clinic.
Educating them on the range of therapies is critical to giving prospective
patients the sense that you and your vein clinic team completely understand
how best to treat their venous disease.
Some of the areas covered during your onsite team training include:
-Interacting with 'self-referring' patients
-Differences in vascular vs. vein clinic patient relations
-An overview of the various levels of vein disease and therapies
-Getting information before giving information
-Dealing with pricing inquiries
-Telephone techniques
-Scheduling
-Understanding the protocols
-Highlights of the EVLT therapy
-Managing screening visits
-Communicating information to the inquiring patient
-Capturing complete information for the vein clinic's dbase
-Referral tracking
-Interaction techniques when patient walks through your doors
These training services are part of Carillion's full service practice
development services offered to you for growing your vein clinic practice.
Carillion Inc. • Airpark Station • Box 12275 •Scottsdale, AZ 85267 • TEL 713-304-4978 • FAX 480-699-4379